Last updated: June 26, 2026
Introduction
This privacy policy explains how topaz-glade collects, uses, and protects personal information provided through our website and services. We are committed to ensuring your privacy is protected in accordance with UK data protection law.
Information We Collect
We collect and process the following types of personal information:
- Name and email address when you submit inquiry forms
- Service preferences and travel requirements you provide
- Communication records when you contact us
- Technical information including IP address, browser type, and device information
- Cookie data as described in our Cookies Policy
How We Use Your Information
We use your personal information for the following purposes:
- Processing and responding to service inquiries
- Providing travel services you have requested
- Communicating with you about bookings and arrangements
- Improving our website and services
- Complying with legal obligations
Legal Basis for Processing
We process your personal data based on:
- Contract performance when providing services you have booked
- Legitimate interests in operating our business and improving services
- Your consent where explicitly provided
- Legal obligations requiring us to retain certain records
Data Sharing
We do not sell, rent, or trade your personal information to third parties. We may share limited information with:
- Service providers who assist in delivering our services (transport partners, venue operators)
- Professional advisors including lawyers and accountants
- Law enforcement or regulatory bodies when legally required
Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, typically:
- Inquiry data: 2 years from last contact
- Booking records: 7 years for accounting and legal compliance
- Marketing communications: until you withdraw consent
Your Rights
Under UK data protection law, you have the right to:
- Access your personal data we hold
- Request correction of inaccurate data
- Request deletion of your data in certain circumstances
- Object to processing based on legitimate interests
- Request restriction of processing
- Data portability where applicable
- Withdraw consent where processing is based on consent
Security Measures
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
International Transfers
Your data is processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place in accordance with data protection law.
Changes to This Policy
We may update this privacy policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.
Contact Information
For questions about this privacy policy or to exercise your data protection rights, contact us at:
topaz-glade
14 Wellington Street
Leeds LS1 4DG
United Kingdom
Email: [email protected]
Supervisory Authority
If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.