Last updated: June 26, 2026
Acceptance of Terms
By accessing and using the topaz-glade website and services, you accept and agree to be bound by these terms of use. If you do not agree to these terms, please do not use our website or services.
Service Description
topaz-glade provides travel services including guided tours, transport coordination, and itinerary planning for Leeds and the Yorkshire region. Services are subject to availability and may be modified based on weather conditions, venue access, or other factors beyond our control.
Booking and Payment
Inquiries submitted through our website do not constitute confirmed bookings. Bookings are confirmed only upon receipt of our written confirmation and any required deposit payment. Payment terms are communicated during the booking process and vary by service type.
Pricing
All prices displayed on our website are in British Pounds (GBP) and include applicable taxes unless otherwise stated. We reserve the right to modify pricing at any time, though confirmed bookings will honor the price agreed at time of confirmation.
Deposits and Full Payment
Some services require a deposit at time of booking. Full payment terms are communicated during booking confirmation. Failure to provide payment by the specified date may result in booking cancellation.
Cancellation and Refund Policy
Customer Cancellations
- More than 14 days before service date: Full refund minus administrative fee
- 7-14 days before service date: 50% refund
- Less than 7 days before service date: No refund
Company Cancellations
If we must cancel your booking due to circumstances within our control, you will receive a full refund or the option to reschedule at no additional cost.
Force Majeure
We are not liable for cancellations due to circumstances beyond our reasonable control including severe weather, natural disasters, strikes, or government restrictions. In such cases, we will work with you to reschedule or provide a partial refund based on unrecoverable costs.
User Obligations
When using our services, you agree to:
- Provide accurate and complete information when booking
- Arrive at designated meeting points on time
- Follow instructions provided by guides and staff
- Respect other participants and property visited during services
- Inform us of any medical conditions or mobility limitations relevant to your chosen service
Participant Conduct
We reserve the right to refuse service or terminate participation if a customer:
- Behaves in a manner that is disruptive, dangerous, or disrespectful
- Appears under the influence of alcohol or drugs
- Fails to follow safety instructions
- Engages in illegal activity
No refund will be provided for terminations due to conduct violations.
Liability Limitations
Personal Injury and Property Damage
While we maintain appropriate insurance and take reasonable precautions for participant safety, you participate in our services at your own risk. We are not liable for injuries or losses resulting from:
- Your failure to follow instructions or safety guidelines
- Pre-existing medical conditions you failed to disclose
- Actions of third parties beyond our control
- Normal risks inherent to travel activities
Service Quality
We strive to provide high-quality services but cannot guarantee specific outcomes or experiences. Travel experiences are subjective and influenced by factors including weather, personal preferences, and group dynamics.
Maximum Liability
Our total liability for any claim arising from our services is limited to the amount you paid for the specific service in question.
Intellectual Property
All content on this website including text, images, logos, and design elements is owned by topaz-glade or used with permission. You may not reproduce, distribute, or create derivative works from our content without written authorization.
Website Use
You agree not to:
- Use our website for any unlawful purpose
- Attempt to gain unauthorized access to our systems
- Transmit viruses or malicious code
- Collect user information without consent
- Impersonate any person or entity
Privacy and Data Protection
Your use of our website and services is also governed by our Privacy Policy and GDPR Compliance statement. Please review these documents to understand how we collect and process your personal information.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of use of external sites. Links are provided for convenience and do not constitute endorsement.
Modifications to Terms
We reserve the right to modify these terms of use at any time. Changes will be posted on this page with an updated revision date. Continued use of our website after changes constitutes acceptance of modified terms.
Modifications to Services
We may modify, suspend, or discontinue any aspect of our services at any time. We will make reasonable efforts to notify affected customers of significant changes.
Governing Law
These terms are governed by the laws of England and Wales. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Dispute Resolution
We encourage customers with concerns to contact us directly so we can resolve issues informally. If a dispute cannot be resolved through direct communication, both parties agree to attempt mediation before pursuing legal action.
Severability
If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
Contact Information
For questions about these terms of use, contact:
topaz-glade
14 Wellington Street
Leeds LS1 4DG
United Kingdom
Email: [email protected]